Tinder Global Escalations Specialist, Member Experience jobs in Hollywood, California

Our mission

As humans, there are few things more exciting than meeting someone new. At Tinder, we’re inspired by the challenge of keeping the magic of human connection alive. With tens of millions of users, hundreds of millions of downloads, over 2 billion swipes per day, over 20 million matches per day, and a presence in over 190 countries, our reach is vast and growing rapidly.

We work together to solve complex problems. Behind the simplicity of each match, we think deeply about human relationships, behavioral science, network economics, AI and ML, online and real-world safety, cultural nuances, loneliness, love, sex and more.

Our values

• Member Safety: Our top priority is to build an authentic, fair and respectful community
• Diversity: We strive to build a workplace that reflects the rich diversity of our members
• Authenticity + Collaboration: We encourage authenticity to foster an environment of trust and collaboration.
• Big ideas: We champion and unite behind big ideas, empowering people to think and act differently and not be afraid to have a strong point of view.
• Innovation: we never stand still; we are inspired to build what is to come and must constantly innovate, experiment and learn

Tinder brings people together. With tens of millions of users and a presence in every country on the planet, our reach is wide and growing fast. Your work here can change the world.

Our global escalations team, within the Member Experience organization, is dedicated to supporting and protecting our user base. We are looking for a Global Escalation Specialist to help us manage member escalations spanning the Trust and Security Policy and Support.

Our global escalations team investigates security issues, abuse, bugs, and app functionality issues on the platform, as well as enforcing Tinder’s Community Guidelines and Terms of Service.

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